Amazon Prime Video VPN not working? Here is how to fix it

Amazon Prime Video not working with a VPN is a common issue due to the platform’s notorious VPN detecting system. Amazon blocks VPN usage because region-based licensing agreements cover the available content. For this reason, users cannot access content in other countries without a VPN.

I’ve tested over 15 VPN providers to bypass the Amazon Prime VPN error, and the only ones that consistently worked while delivering smooth streaming from anywhere were NordVPN, Surfshark, and Proton VPN.

However, there is a possibility of Amazon Prime Video content being blocked even with these VPNs. This is because the content is attached to the billing address you have provided when creating an account. Even if you manage to avoid a VPN detection, the content will not change with a simple server switch. You have to create a new account with a desirable region and use a strong VPN to circumvent Amazon’s advanced VPN identification measures. I will cover more of this later in the article.

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Why is my Amazon Prime Video VPN not working?

Amazon Prime Video, like other streaming platforms, uses advanced detection methods to block VPNs and proxies. These tools help to change the virtual location to another country or city, and Amazon is quick to detect it. When Amazon Prime is blocking your VPN, you will see such an error message on the screen:

Your device’s Internet connection is using an HTTP proxy, which prevents playing your video. Please close or disable any proxy programs and try again.

There are many reasons why your VPN may not be working for Amazon Prime, including Amazon’s geo-restriction measures, VPN incompatibility, and connection issues. Here are the most common problems:

• Geo-restrictions. Amazon geo-restricts its content to specific regions and not all VPNs are effective enough to bypass these restrictions. Try switching between servers in the region you try to unblock.
• VPN incompatibility. Not all VPNs are optimized for effectively bypassing geo-restrictions and unblocking content such as Amazon Prime’s. Try streaming-focused VPNs like NordVPN, that easily circumvents geo-blocks and ensure smooth and lag-free streaming experience.
• Connection issues. Your Amazon Prime VPN not working can be due to weak internet access or overcrowded servers. Try checking your internet connection and switching between servers to improve connectivity.
• Antivirus interference. Antivirus and firewall software can block your VPN. Try temporarily disabling your antivirus/firewall to see if that solves the issue.
• DNS leaks. DNS leaks expose your true IP address, defeating the purpose of a VPN. Check DNS leaks and take steps to prevent them.

Best VPNs that work with Amazon Prime in 2025

Is your current VPN not working with Amazon Prime? It’s time to switch to a reliable Prime Video VPN that can bypass the platform’s restrictions without causing a headache. My top picks include broad server networks, superb performance throughout, and powerful security measures that mask your location and identity. I tested them with Amazon and they unblocked the service every time.

1. 🥇NordVPN – the best VPN that works with Amazon Prime in 2025. Easily bypasses various streaming platform geo-blocks, facilitates excellent connectivity, and has a massive server fleet. Its proprietary SmartPlay feature lets you change your IP address on devices that don’t natively support this software.
2. 🥈Surfshark – a streaming-optimized Amazon Prime VPN with unlimited simultaneous connections. The provider offers the largest country coverage (over 100), plenty of extra perks useful for more than streaming, and blazing-fast speeds.
3. 🥉Proton VPN – an excellent VPN for Amazon Prime Video with substantial server fleet. Compatible with most streaming peripherals, Proton VPN delivers an optimal performance, which you can manipulate with hefty extras like Smart Protocol or VPN Accelerator.

How to fix Amazon Prime Video not working with a VPN

1. Switch to a different VPN server location
2. Change your Amazon Prime account country
3. Change VPN protocols
4. Enable the kill switch and DNS leak protection
5. Clear the browser cache and data
6. Disable the firewall or antivirus software
7. Flush the DNS
8. Contact your VPN customer support
9. Upgrade to a VPN that works with Amazon Prime Video

If you encounter a VPN not working with Amazon Prime, try restarting the Prime Video app, ensuring both your device and app are up to date, or reinstalling the app. If that doesn’t work, more advanced troubleshooting is needed. Here are nine tested steps to bypass Prime Video's VPN blocks:

Step 1: Switch to a different VPN server location

To ensure that users are not bypassing geo-restrictions, Amazon Prime actively detects and blocks IP addresses associated with VPN services. Usually, VPN providers have many different IP addresses, and some are flagged quicker than others. Most VPN IP addresses are shared amongst many users, which increases the likelihood that Amazon Prime will detect suspicious activity associated with VPN use. If your VPN provider uses blacklisted IP addresses, you won’t be able to stream Amazon Prime with such IP addresses.

VPN providers should update their IP addresses frequently to avoid such issues, but not all providers do that regularly. To successfully access Amazon Prime from anywhere, I recommend using NordVPN, as it regularly updates its servers and IP addresses. With over 1970 US servers in 16 different locations, you’ll be able to bypass the Amazon Prime VPN error message. You may also try obfuscated servers as they help bypass Amazon’s VPN detection systems.

Step 2: Change Amazon Prime country

Amazon Prime Video is connected to your Amazon Prime account, including your billing address. So it is not enough to just simply change VPN servers and expect content to change like with Netflix. You will have to change your Amazon Prime country to the desired region and create a new Amazon Prime Video account. This way, you will get access to that region’s library.

Step 3: Change VPN protocols

Multiple VPNs guarantee stable connections, but not all of them work well when accessing geo-restricted content, as some of them are easier for Amazon Prime to detect and block. OpenVPN is a stable protocol, but it’s widely used and has traffic patterns that are easier to detect. WireGuard offers stable and fast connections. It’s also relatively new, meaning it’s harder for Amazon Prime to detect. For the best streaming experience, try using NordVPN’s NordLynx protocol. It’s built on WireGuard specifically for NordVPN, which makes it a stable, fast, and hard-to-detect VPN protocol.

Step 4: Enable the kill switch and DNS leak protection

Both kill switch and DNS leak protection are necessary features to protect yourself from exposing your real IP address, which could result in an Amazon Prime access block. DNS leak protection guarantees that your DNS queries are routed through a VPN tunnel at all times, hiding your real ISP’s DNS addresses. To ensure that your DNS addresses are indeed masked and there are no connection leaks, you can visit reliable leak checkers such as ipleak.net or dnsleaktest.com.

Kill Switch is a security feature that will block your internet connection in case your VPN accidentally drops. NordVPN has a robust kill switch, which is very easy to use. Open the NordVPN app, go to Settings in the top-left corner, and find the kill switch option. To enable it, simply toggle the kill switch to On and enjoy total privacy with NordVPN.

Step 5: Clear the browser cache and data

Browser cookies and caches store location-specific data; hence, they are a clear indication to Amazon’s detection system that you are using a VPN. Clean them regularly to avoid exposing your true location.

You can do so from the browser’s Settings menu. Users can find the cookie cache under Privacy & Security on Chrome and Firefox, under Clear Browsing Data on Edge, and under Manage Website Data on Safari.

Step 6: Disable the firewall or antivirus software

If Amazon Prime Video isn’t working with your VPN, the issue could be caused by your firewall or antivirus software blocking the VPN connection. To troubleshoot, you can temporarily disable the firewall or antivirus software to see if it resolves the issue. Once disabled, try accessing Amazon Prime Video while connected to the VPN. If you’re not getting the proxy error anymore, then it means these programs were at fault.

However, be cautious when doing this, as disabling these protections leaves your device vulnerable to potential threats. Always remember to re-enable them after testing, or configure them to allow VPN traffic by adding exceptions to ensure your device remains secure.

Step 7: Flush the DNS

DNS leaks expose your real IP address, leading to a Prime Video VPN not working. If you want to avoid it, the fastest and most effective solution is to flush your DNS cache.

For Windows:

1. Press the Windows button + R to open the Run terminal. Type in cmd.
2. Once the Command Prompt is open, type in ipconfig/flushdns and press Enter
3. This message should appear Successfully flushed the DNS resolver cache

For macOS:

1. Open Spotlight, type Terminal, and double-click on the application to open it
2. Enter the command sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponder
3. Type in your password and press Enter. Your DNS cache will be flushed.

Once the cache is flushed, reconnect your VPN, and everything should be working now.

Step 7: Contact your VPN customer support

If you cannot stream Amazon Prime with a VPN, contact your VPN provider’s customer support, which can provide you with optimized streaming servers. Not all servers are suitable for streaming or geo-restriction bypassing. Some servers can even experience issues and be down due to external factors. Optimized streaming services are specifically designed to work with geo-blocks and streaming restrictions, which should grant you access to Amazon Prime seamlessly from anywhere.

Step 8: Upgrade to a VPN that works with Amazon Prime Video

Not all VPNs are optimized for the same outcome. Using a VPN that is not meant for streaming services can cause Prime Video VPN not working. Upgrade to streaming VPNs like NordVPN, Surfshark, or Proton VPN for the best experience unblocking Amazon Prime Video.

How does Amazon Prime detects VPN usage?

The most common reason Amazon Prime does not work with a VPN is that it has already blocked the VPN. Amazon Prime uses robust measures to detect and block VPN services to ensure that users are not bypassing geo-restrictions. There are several factors that Amazon Prime checks to determine if you’re using a VPN:

• IP address check. If multiple users are accessing Amazon Prime with the same IP address, it most likely will be flagged or immediately blocked. Similarly, if your account is used from different countries at once, this might indicate that you’re using a VPN service to access Amazon Prime.
• Traffic analysis. Amazon Prime detects VPNs by checking traffic patterns, packet configurations, and IP address inconsistencies. If it identifies any high traffic volume, rapid logins, or any other similar VPN-related factors, Amazon Prime will flag or block the connection.
• Geolocation cross-referencing. Amazon Prime also checks your account’s location by monitoring IP and DNS addresses, as well as GPS data. If your IP address does not match the location, Amazon will most likely treat it as a potential VPN connection and block it.
• IP, DNS, WebRTC leaks. Amazon Prime identifies multiple IP addresses if a VPN exposes DNS or IP data outside of the encrypted tunnel. This might trigger Amazon Prime to suspect a VPN connection, which might lead to a flagged or blocked connection.

VPNs that don't work with Amazon Prime

Some VPNs are less equal than others. This is a reality because many services prioritize security, while others are perfect for streaming. Also, not all providers can afford to expand their server fleets and capabilities enough to work with Amazon Prime Video. And, ultimately, researching the best VPNs for this job can be time-consuming.

To speed up the whole research journey for you, I also determined providers that fail to work with the Amazon Prime platform:

• PIA. This VPN for Amazon Prime Video is slower than average and tends to be inconsistent. During my tests, PIA managed to unblock the streaming hub only a few times out of several dozen, and even then, the video quality suffered buffers and a drop in resolution.
• TunnelBear. A good VPN but not for streaming, especially on a harsh platform like Amazon Prime. Streaming quality is nothing to write home about in case you even manage to unblock the hub. I noted a tendency for Amazon to block IP addresses after several uses.
• IPVanish. Overall, this provider isn't too shabby at all, though it doesn't feature among the best streaming VPNs. As such, my tests show inconsistency in IPVanish's ability to unblock the platform, especially struggling with remaining undetected.
• VyprVPN. The service has a smaller server fleet, which is why I saw many failed attempts to unblock Amazon Prime. It doesn't work well with the platform, and the absence of dedicated IPs narrows the chance of success. Besides, the performance is typically too laggy.

Conclusion

Amazon Prime Video, like other streaming platforms, provides region-regulated content. However, unblocking it might not be as simple as just using a VPN and switching between servers. This is because Amazon Prime uses robust measures to detect and block VPN services, plus the content is closely related to your subscription details.

After testing many VPNs, I found NordVPN to be the best Amazon Prime VPN. For starters, it is optimized to unblock a variety of streaming platforms and provide the best connection for uninterrupted watching. Plus, it boasts an extensive server fleet, so accessing different regions is easy. Finally, all the necessary security features, like obfuscated servers, ensure that Amazon Prime cannot detect this VPN.

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FAQ

Why is Prime blocking VPN?

Amazon Prime is blocking VPN providers due to geo-restrictions and licensing agreements. Content providers limit the regions where certain content can be showed, that is why Amazon Prime imposed geo-restrictions. A VPN can change your IP address and people use it to bypass such streaming geo-restrictions. Due to this, Amazon Prime blocks VPNs to prevent copyright violations.

Does Amazon Prime block all VPNs, or can I still bypass restrictions?

Yes, Amazon Prime tends to block all VPNs, but you can still bypass restrictions with robust streaming VPN providers. While Amazon Prime uses sophisticated VPN detection methods, some VPN providers like NordVPN or Surfshark are still able to bypass Amazon’s geo-restrictions. These VPN providers regularly update their IP addresses, making it harder for Amazon Prime to detect and flag them.

Why is my VPN not connecting to Prime Video?

If your VPN isn’t connecting to Prime Video, it may be blocked due to regional content restrictions. Try restarting your device and router, checking date/time settings, updating the app and device, and clearing the app’s cache or reinstalling it. If it still doesn’t work, your VPN might be the issue. Try other services that are better at bypassing streaming blocks than others.

How do I stop Amazon from blocking VPN?

To stop Amazon from blocking VPN, connect to obfuscated VPN servers. Obfuscated servers hide the fact that you’re using a VPN, which makes it harder for Amazon Prime to detect it. Additionally, try connecting to different servers as it is possible that the IP address you connected to is already flagged by Amazon.

How do I change my VPN settings to work with Amazon Prime Video?

To make your VPN work with Amazon Prime Video, use Obfuscation. Obfuscation will hide the fact that you’re using a VPN, which makes it harder for Amazon to detect it. Additionally, it’s always recommended to clear your browser’s cache, switch between servers, and update the VPN app regularly.

What is the best server location to access Amazon Prime with a VPN?

The best server location to access Amazon Prime with a VPN depends on the content you’re interested in watching. If you want to watch US content, connect to a VPN server in the US. If you want to access content available in a different country, connect to a server in that location. For the best experience, connect to a VPN server closer to your actual location, as this can increase your speed.

Why does Amazon Prime Video work on my phone with a VPN but not on my smart TV?

If Amazon Prime Video works on your phone with a VPN but not on your smart TV, it could be because your VPN is prone to IP or DNS leaks, which prevent it from properly masking your location. Devices like smart TVs are often more sensitive to these leaks, making the VPN less effective. It’s a good idea to research whether your current VPN has issues with IP or DNS leaks, and consider switching to a more reliable provider if needed.

Why does Amazon Prime Video say "VPN detected" even when I'm not using one?

Amazon Prime Video might say “VPN detected” even if you’re not using one, if your IP or DNS addresses appear suspicious. To solve this, clear your browser’s cache or try using a different network. Additionally, be sure not to share your account with others, as activity from different countries under the same account might be treated as using a VPN service.