VPN not working on Android? Here’s how to fix it
Your VPN may not work on Android due to an unstable internet connection, missing necessary permissions, an outdated version of the VPN app, or incorrect configuration settings. Unfortunately, there’s also a chance that your chosen VPN may not work on Android. For example, some VPNs, such as HideMyAss, Hola VPN, or Windscribe, have been reported to experience compatibility issues or unreliable performance on Android devices.
If you want to avoid this ruckus altogether, I recommend picking a previously tested premium VPN. My top choice is NordVPN, which reliably works on all kinds of Android devices. Plus, it has a 7-day free trial that allows you to test the service before committing to a long-term.
However, if you have a reliable VPN but still face problems, don't worry. This article has loads of tested solutions, so just keep on reading!
Why is VPN not working on my Android phone?
VPN may not be working on your Android for several reasons, including poor internet connection, outdated software, unfinished configurations, or insufficient access rights. Additionally, certain VPNs may face compatibility issues on Android devices, which can be exacerbated by network restrictions or firewall settings. It's essential to check for any app updates, ensure proper configuration, and verify that your device's settings allow the VPN to function effectively.
- VPN permissions. Your VPN app requires the necessary permissions to run effectively.
- Overcrowded servers. If the server you’re connected to is overcrowded or down, you’ll face connection issues and VPN problems.
- VPN configurations. Mismatched or incorrect VPN configurations and tunneling protocols can lead to connection problems.
- Updates. Android software and VPN apps should always be up to date to reduce chances of mismatch.
- Internet connection. Poor internet connection can cause some issues. Also, the network you’re connected to can block VPN traffic.
- Antivirus and firewalls. Antivirus and firewall settings may clash with VPN, resulting in a poor connection and compatibility difficulties.
Unfortunately, you won’t know for sure what’s causing the problem without some troubleshooting. That's why I have some recommended steps you can try – they should fix whichever issue you’re facing.
Best VPNs that work with Android phones
You won’t have to worry about performance issues when using a reliable VPN compatible with Android devices. I thoroughly tested the providers below and were happy with the results. These VPNs are lightning-fast, trustworthy, affordable, and offer well-performing Android apps. Here’s a glimpse at the top 3 options for Android.
- NordVPN. The undisputed leader of the VPN market that runs very well on Android devices. It offers robust security features and industry-leading connectivity with the proprietary NordLynx protocol. Best of all, the Android app is exceptionally user-friendly, easy to use even for people new to such software.
- Surfshark VPN. An affordable alternative if you need a VPN to share with friends and family. The service supports unlimited device connections and doesn’t disappoint in terms of speed, security, or content-unblocking capabilities.
- Proton VPN. One of the most secure and versatile VPNs. The premium version is on a more expensive side, but you can try the service out with the free version. It works smoothly on Android devices, so you shouldn't face any hiccups.
Get NordVPN that works with Android
How to fix VPN not working on Android: 8 easy steps
If you're connected to the VPN but Android still keeps showing you content from your original location, trouble is afoot. Before you dive into in-depth troubleshooting, try these things first:
- Disable GPS location tracking on your phone, as it reveals your actual location to geo-locked services
- Clear the cookie cache of your Android browser, as the data stored here can also be leaking your whereabouts
- Check for IP and DNS leaks, and ensure the VPN's kill switch and leak protection measures are turned on
These are the usual culprits for making VPNs not work properly on Android devices. If you still can't get the app to run as it's supposed to, then it's time for some serious troubleshooting.
1. Check your VPN app permissions
If you haven’t granted all the permissions to the VPN app at first after installation, it might be the reason why your VPN doesn’t work on your Android. That’s because the service can’t establish a connection to its servers and facilitate a VPN tunnel. But don’t worry, since it’s very easy to fix it. Just go to the Settings app, then Network and internet, and tap VPN. In the window, select your VPN and grant the required permissions.
Then reboot your Android device and try connecting to a VPN server. I also suggest ensuring airplane mode is turned off. This software requires a network connection to work (and you won't be able to browse anything either way without the internet).
2. Clear the data cache
All mobile applications store some information in the form of cache data. For example, VPN apps remember your most recent server connections thanks to the information stored here. In short, it improves certain processes and the user experience.
However, sometimes this data gets corrupted or goes haywire in other ways. You can clean everything up by deleting the cache to resolve any issues. Go to the Settings menu on your Android device, click Network & internet, find the VPN app, click on Storage, and then choose Clear cache under the Clear data menu.
3. Update the VPN
The VPN may be unable to work correctly because it needs an update. Usually, Android apps notify you about pending updates whenever you open the application. Alternatively, you’ll need to use the Google Play Store and initiate the update there.
You can do so by opening the Google Play Store, clicking on your Google Account icon in the top-right corner, and then clicking the Manage apps & device menu. You’ll see if any updates are available. If you don’t find any pending updates, alternatively, you can delete and reinstall the VPN.
You could also check for any Android OS updates as an outdated operating system can also interfere with the VPN.
4. Reset settings
Sometimes trying to find a reason why VPN doesn’t work on Android is tricky, and it’s just easier to reset VPN and network settings altogether. By doing this, you eliminate previously put changes that might interfere with VPN. You can reset the settings in the Settings app. Click 'General management', then 'Reset', and finally 'Reset network settings'.
5. Try another server or tunneling protocol
It’s possible the server you’re trying to access is overcrowded or undergoing maintenance. Alternatively, the IP address could be banned. Whatever the case, you can simply connect to another server and try again.
On the other hand, perhaps the network you’re currently using restricts VPN traffic entirely. Then you might need to switch tunneling protocols or enable specialized features for bypassing VPN blocks. To change tunneling protocol, open the VPN app, click on your profile, then the Gear icon, and then Protocol. However, please note that not all providers offer such tools.
6. Verify VPN subscription status
It’s easy to forget that your subscription ended, especially if you previously opted for a longer period of time and didn’t put automatic renewal. Therefore, checking if your VPN subscription is still active would help as well. For example, if you’re using NordVPN, just go to the Nord Account page and check your account’s expiration date.
7. Contact customer support
The Android VPN problem might be more technical, requiring assistance from people that know the ins and outs of the service much better than the average user. If the above steps didn't help, get in touch with your VPN's support agents.
A lot of premium VPNs offers 24/7 live chat support, so getting help quickly shouldn't be a hassle. And customer support will let you know if you're using an unsuited server, if the VPN needs additional configuration, or if the service is currently down for one reason or another.
8. Upgrade the VPN
No need to stick with a service provider that underperforms in your time of need. After all, numerous VPNs with free trials are available, allowing you to test the app without any monetary commitment. My top recommendation for Android users is NordVPN, which offers a 7-day free trial on the Google Play Store.
VPNs that struggle to work with Android devices
Even the most popular VPNs might not work properly on Android devices. In some cases, a VPN might not have the proper security and privacy features, so it can leak your data and disclose your IP address. Furthermore, some VPNs have IP addresses that are already blacklisted by streaming services and websites you are trying to access. Lastly, some Android VPNs can't bypass strict firewalls because they don't have the right features to hide your traffic.
I conducted multiple tests and found out that these VPNs struggle to work with Android phones and tablets:
- Windscribe. Many users on Reddit had a pretty wonky experience using Windscribe on Android. In my experience, the app had a hard time bypassing geo-blocks. Plus, the connection dropped quite a lot.
- PureVPN. While it's okay for streaming geo-blocked content, safety-wise, the service is rather shoddy. Plenty of documented cases show that PureVPN leaks data and doesn't protect users' privacy.
- HideMyAss. You'll have a really hard time connecting to any server. That may be due to poor server infrastructure. Plus, they will leak your info if you ever try to torrent on your Android device.
- HolaVPN. This is one of the worst VPNs you can get. It does the opposite of protecting you and won't bypass geo-blocks.
If a VPN you're currently trying to use is on the list, you might want to get something more effective and different. Therefore, I recommend the best VPN for Android – NordVPN. Installing it and using it is extremely easy. Not to mention, bypassing blocks on various apps will be child's play. So, don't waste your time and effort on other VPNs, and get the best the industry has to offer.
Conclusion
VPNs are a great tool for your device's overall security and privacy, but they’re not immune to occasional problems. Usually, issues revolve around device compatibility, internet connection, or outdated software. Luckily, most troubleshooting includes easy fixes, such as parameter resetting, software updates, or granting necessary permissions.
However, to avoid most troubles, I recommend opting for premium VPN services such as NordVPN. It’s a reliable service provider, compatible with any Android device, and offers well-rounded privacy and anonymity. Best of all, it offers a 7-day free trial and a follow-up 30-day money-back guarantee as insurance against buyer’s remorse.
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FAQ
Why is VPN not working on my Android phone?
There are many potential causes of VPN issues on Android phones. It can be compatibility issues, a lack of app permissions, a problem with the VPN server, or traffic restrictions on your network. Whatever the case, troubleshooting can help fix the problem fairly quickly.
Why is VPN connected but not working?
Your VPN might be connected but not working for several reasons, including network issues, incorrect VPN server settings, firewall or antivirus interference, or outdated VPN software. The most common troubleshooting methods involve checking the internet connection and VPN settings or trying other servers and protocols.
What is the best VPN to use on Android?
NordVPN is the best VPN for Android devices. It has well-equipped applications for the device and provides top-notch performance. You’ll enjoy excellent connection speeds, airtight security, and complete anonymity on the go. Give it a shot using the 7-day free trial on the Google Play Store.
Should I use a free VPN on Android?
Although there are plenty of free VPNs for Android, only a handful are trustworthy and reliable. On the other hand, the rest perform poorly and will likely cause more security and privacy issues in the long term. Still, if you want the best performance and VPN experience, purchasing a premium VPN for Android is recommended.
Which Android VPN actually works?
NordVPN works great on Android. The provider offers a user-friendly app for Android users. In fact, Android NordVPN has more features than iOS, like split tunneling. Otherwise, you can enjoy the vast global coverage, the blazing-fast NordLynx protocol, security features, and more.
Where is VPN settings on Android?
You can find VPN settings in your device Settings app. Find Network & internet, click it, and then choose VPN. Next to your VPN, there will be another Settings option. In there you’ll be able to edit VPN settings on Android.
How to reset VPN on Android?
You can reset your VPN on Android by opening Settings app, finding General Management (or System), and then Reset (or Reset options). There you’ll be able to choose Reset network settings. By confirming that you want to reset your network settings, you’ll reset VPN as well.
